Shipping and Delivery Policy
Currently, all New Zealand orders are shipped through Fastways/ Post Haste/ Main Freight/ PBT depending on size of order.
All orders $100 and over, within New Zealand to main centres are FREIGHT FREE.
Please note some rural deliveries may have an extra RD surcharge that will be advised on dispatch of goods ordered.
Most orders received by us before 3.00pm NZ Time are shipped the same business day. If you received our order confirmation email Monday - Friday, before 3.00pm NZ Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.
PLEASE NOTE: Rural areas and the South Island require an additional days delivery time.
Tracking/Estimated Delivery Times:
We're proud to say that the overwhelming majority of orders received are shipped the same business day. However, when trying to figure out the expected arrival date for your order, be sure to add 1-business day for processing of the order to the estimated shipping times below.
Deliveries are made Monday through Friday only.
We are unable to ship outside of New Zealand for website orders. For all export queries please contact our Export Sales Manager on +64 21 220 1290 or firstname.lastname@example.org.